Privacy Policy

1. Scope

This Privacy Policy applies to personal data collected from visitors to our Sites and users of our Services. It does not apply to employees, job applicants, or exempt data under applicable laws. We may provide additional notices for specific circumstances as needed.

2. Personal Data We Collect

We may collect personal data from you in the following ways:

Directly from You

• Customer Service and Support: When you contact us or request support, we collect details such as your name, email, country, and the nature of your request. Optional details may include your company, job title, and industry.
• Communications: We collect information you provide, such as contact details and records of our communications.
• Transaction and Billing Information: We collect information when you purchase a product or Service from us.
• Surveys: When you fill out a survey, we collect your responses, which may include contact information and satisfaction feedback.
• Events: We collect data related to your registration for and participation in events we host or sponsor.
• Sweepstakes, Contests, and Promotions: If you participate, we collect your name, age, country, email, and other registration information. In some jurisdictions, we may disclose winners' information as required by law.
• Image/Video Recording: Your image may be captured on security systems when you enter Everbak premises or during marketing or public filming sessions. Audio/video recordings and transcripts may occur during meetings.

From Third Parties

From partners, affiliates, public databases, social media platforms, advertising networks, or other third parties.

Automatically

Through cookies and tracking tools, we collect:

• Device and Browsing Information: IP address, browser type, domain names, access times, operating system, device type, referring/exiting URLs, and clickstream data.
• Activities and Usage: Links clicked, searches conducted, features used, time spent on pages, and interactions with us.
• Location Information: General location derived from your IP address.

3. How We Use Personal Data

We use your personal data to:

• Provide and operate our Sites and Services, including troubleshooting, technical support, and fulfilling orders and requests.
• Communicate with you about your inquiries, orders, or our offerings.
• Analyze and improve our Sites, Services, and business operations, including research and internal quality control.
• Personalize your experience and deliver relevant content, including location-based customization.
• Send marketing communications, such as offers, promotions, and newsletters, that you opt-in to receive.
• Plan and manage events, including registration and connecting you with attendees.
• Administer surveys for market research or customer satisfaction purposes.
• Facilitate sweepstakes, contests, and promotions, including communication about your participation.
• Protect our business, prevent fraud, and comply with legal obligations, including responding to legal proceedings.
• Support general business operations, such as accounting, auditing, compliance, and recordkeeping.

4. Disclosures of Personal Data

We may disclose your personal data to:

• Corporate affiliates for business operations consistent with this Policy.
• Service providers (e.g., IT, hosting, email, and call center providers) who assist in our operations.
• Third-party platforms and providers to deliver features or portions of our Sites and Services.
• Advertising networks, analytics providers, and social media platforms for marketing and advertising purposes.
• Legal authorities or entities when required by law, such as in response to subpoenas, court orders, or regulatory requests.
• Business partners for co-hosted events or services.
• Parties involved in business transfers (e.g., mergers, acquisitions, or bankruptcy).
• Other parties with your consent or as permitted by law.

We may also use and disclose aggregate or deidentified data for analytics, research, and other purposes, ensuring it remains non-identifiable.

We do not sell your personal data for monetary compensation.

5. International Data Transfer

Your data may be transferred internationally due to Everbak's global operations. We ensure compliance with applicable data protection laws, such as GDPR, when transferring data outside your region, using appropriate safeguards.

6. Legal Basis

We process your data based on:

• Legitimate interests, such as improving our Services or protecting our rights, provided your interests or fundamental rights are not overridden.
• Your consent for specific purposes.
• Legal obligations, such as compliance with regulatory requirements.

7. Cookies and Other Tracking Mechanisms

We use cookies, pixel tags, and similar technologies to:

• Analyze and understand your interactions with our Sites and Services.
• Identify and resolve errors, optimize performance, and improve user experience.
• Support marketing, advertising, and analytics purposes.
• Personalize content on our Sites and Services.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features. If you use a different device or browser, you will need to adjust settings for each.

8. Security

We implement industry-standard security measures to protect your data. However, no method is 100% secure, and you use our Sites and Services at your own risk.

9. How Long We Retain Your Personal Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you request deletion, we may retain data as needed for legal obligations, regulatory requests, disputes, or agreement enforcement.

10. Your Rights as a Data Subject

You have rights to access, correct, delete, restrict processing, or oppose processing of your data. Contact us to exercise these rights. We may require identity verification, such as a government-issued ID. If unsatisfied with our response, you may file a complaint with the competent authority, but we recommend contacting us first to seek an amicable solution.

11. Your Privacy Choices

Marketing Communications: You can opt out of promotional emails by following the "unsubscribe" instructions provided. Opting out of promotional content does not affect transactional communications.

12. Personal Data of Minors

Our Sites and Services are not intended for minors, and we do not knowingly collect data from them.

13. External Links

Our Sites may link to third-party websites. We are not responsible for their privacy practices. Review their policies before proceeding.

14. Changes to This Policy

We may update this policy and will post changes on this page. Significant changes will be communicated via email or a notice on our Site. Your continued use of our Sites and Services is subject to the updated policy.

15. Contact Us

For questions or concerns, contact us.